Terms & Conditions

All prices in Euros are final, no hidden costs.

These special prices available only thru the Internet, cannot be combined with any other promotions, and are only available to persons that reside outside Portugal and are arriving by plane, train or ship.

INCLUDED IN YOUR PRICE

Unlimited mileage / kilometers

CDW (Collision Damage Waiver) insurance, subject to an excess / deductible

TP (Theft Protection)

Third party liability

VAT Portuguese taxes

Location / airport fees

24-hours roadside assistance

Full Terms and Conditions

Please click here to read Drive on Holidays' full terms and conditions in PDF format.

Insurance

"Franquia", "deductible", or "excess" is the amount that will be blocked on your credit card. You may buy Super CDW to avoid this.

All vehicles have CDW and Theft Insurance automatically included in our rates. Additional Insurances can be viewed against the specific vehicles.

RCDW (Excess Reduction)

If the client wants to reduce the excess to € 300. The excess reduction is only valid in case of collision or in case of theft. 

SCDW (Excess Cover)

If the client doesn’t want to pay the excess.

TRC (Total Relax Coverage)

Same conditions as Excess Cover (SCDW) with CDW / THW No Excess plus coverage to car locks, windows, mirrors, scratches and dents.

Vandalism Insurance

In case you do not want to be held responsible for any damage caused by vandalism, you can choose this extra insurance.

Short Rental Option

This option is only possible for 1 to 3 days rentals, with a mandatory excess of € 300, in case of collision or in case of theft. It covers car locks, windows, mirrors, scratches and dents. Available for all groups except GP; HG; S; HI; HL; T; HT; U; HC; HN; HM and HX.

Accidents

A damage report must be completed by the driver for any damage to the vehicle, however minor it is. If a collision occurs, a police report and case number must also be provided.

Clients must contact the car rental supplier in the event of any damage. If this procedure is not followed, the insurance cover could be invalidated, leaving the customer liable for all damages.

The car rental company is not obligated to replace a flat tire.

The insurance is not valid if the driver is under the influence of alcohol, drugs or any other substance affecting his perception or reaction, breach of traffic regulations, participation in any race, rally, trial or other type of competition, negligent driving, driving in unmade or unsuitable roads, opposite sides of the road.

The insurance exceptions below will be charged directly to the client at the rental desk: aerial, loss or damage of keys, windshield wipers, wheels / hubcap, tires, car interior, car jack, gas cap, warning triangles, damages to the roof, extreme dirtiness in the car, underside damage, personal belongings left in the rented car, misfuelling, damage to additional equipment provided with the vehicle (GPS, child seats, etc.), loss of car documents, loss or destruction of registration plate.

Payment Policy

Cash rentals are not possible and debit cards are accepted only for payment. For security, a major credit card will also be asked on arrival. Debit cards are accepted only for payment, NOT for security deposits. American Express cards are not accepted.

There is no refund for early returns. No refunds also if client does not get the car on arrival for any other reason and booking is confirmed. If you change your booking or add extra days after the rental starts DRIVE will charge their daily rate. 

The fee paid online cannot be deducted again on arrival.

Drivers Policy

Additional driver: Charge is € 15.00 + VAT per rental.

General requirements: Drivers must present their full, valid driver's license held for at least 1 full year(s) with no major endorsements.

Age requirements: Minimum rental age is 21 years. Maximum rental age is 75 years.

Young driver restriction: For drivers between the ages 21-23 there will be a surcharge of € 5.00 per day. For drivers between the ages 19-20 there will be a surcharge of € 7.50 per day.

Included Extras

Airport location fee: Included.

Optional Extras

Infant seat: Upon request. We charge € 7.50 per day up to € 90.00 + VAT.

Baby seat: Upon request. We charge € 6.50 per day up to € 78.00 + VAT.

Child seat: Upon request. We charge € 6.50 per day to € 78.00 + VAT.

Booster seat: Upon request. We charge € 5.00 per day up to € 60.00 + VAT.

GPS Policy

GPS upon request. We charge € 10.00 per day up to € 100.00 + VAT included.

Tolls

All our vehicles are equipped with an electronic toll device "Via Verde". The client need to fill out and sign the appropriate form and present a valid credit card at rental time. The value of the tolls will be debit to your customers credit card until 30 days after the end of the rental without additional costs. A pre-authorization of 70,00€ is required to guarantee any pending toll payment after vehicle return. This pre-authorization must be held until 30 days after that. The benefits of this service "Toll Management", for your client are very simple and clear: Facilitates compliance with Portuguese law; avoiding fines and additional administrative cost; avoids stopping and waiting in queues at pay toll booths. On arrival, the customer will sign specific terms and conditions for it with the car hire contract. Ask at local rental desk for full details. Also note that some tolls charges may arrive days after you return the car.

The service costs € 1.50 per day + VAT, charged up to a maximum of 10 days per rental (max € 15.00 + VAT), plus tolls.

Traffic Administration Fee

Please, note that if the customers reject the "Electronic Toll Service", and if the customers use any of the motorways under this scheme, Drive on Holidays is legally bound by Portuguese law to identify the customers so the authorities entitled can proceed with payment claims. This identification process is a lengthy and manual procedure and Drive on Holidays will charge the customers an administrative fee of € 30.00 per fine.

Fuel Policy

Collect with 1/4 Tank Return Same. Vehicle must be returned as stated, otherwise a refueling fee of € 25.00 plus missing fuel will be charged upon return at the location. There is no fuel refund if you leave more than what was given on arrival.

Road Side Assistance

24/7 breakdown cover is included in the rates. Dependent on the circumstances, Drive On Holidays reserves the right not to provide a replacement vehicle.

One-Way Rentals Policy

Charge for one-way rentals between Lisbon - Porto - Lisbon: € 160.00 + VAT fee to apply

Charge for one-way rentals between Lisbon - Faro - Lisbon: € 160.00 + VAT fee to apply

Charge for one-way rentals between Faro - Porto - Faro: € 270.00 + VAT fee to apply

Charge for one-way rentals between Lisbon - Lisbon City Center - Lisbon: € 20.00 + VAT fee to apply

Out of Hours

We will apply a fee, an additional charge of € 30.00 per service to all arrivals or departure between 20 p.m. and 8 a.m.

Cross Border Policy

We only allow cross border to Spain, but with previous information. We charge € 43.05 (VAT included) per rental. You cannot enter any other countries besides Spain and with permission only from Drive On Holidays.

Cleaning Policy

We reserve the right to charge the cleaning of the car when is returned extremely dirty. Cost is € 50.00 per service to the maximum of € 150.00.

Other Terms and Conditions

Parking fines and penalties: The costumer is responsible for the cost of any parking fines and other penalties incurred whilst the vehicle is contracted.

Lost keys: Drive On Holidays will charge if key(s) are lost or badly damaged. Note if vehicle is stolen and keys are not returned to rental supplier, the insurance is deemed void. Please keep an eye on your key(s) as new cars can now not be stolen without them. We strongly recommend that you take all rental tags off key(s) and place in the glove box until your return so as not to direct thieves to the exact details of your vehicle. Where we state key(s), we mean all types of key and key-cards.

Important

In case of accident: where the driver is found at fault, the insurance companies decline any or all responsibility for that driver of all damages caused to the hired vehicle or to third parties whenever it is detected that the driver was driving under the influence of alcohol, narcotics, drugs, toxic products or by insanity of the driver or by a driver not in the contract.

Also if the client uses the car in sportive competitions, races, rallies, challenges, contests, bets, etc. Even if the car’s driver is not under the influence of any of the above items but by any means whatsoever destroys our car by his own fault, we shall not refund any amount for the time left to complete the rental. We will only give another car against a large deposit that may cover eventual damages that may be caused to the new car.

Pricing Policy

Please note that prices published on this website are subject to amendment at any time. Prices of extra fees may also be changed at any time without notice.

Prices are fixed in Euros at the day of pick-up and if paid by US credit card (billed in US$) the final price in USD may slightly deviate due to fluctuations in exchange rate at the time of billing submitted to credit card company. We decline responsibility for value variations in the US Dollar against any currencies.

Credit Card Security Deposit

When you rent a car in Portugal a pre-authorization is required for the excess / deductible / franquia amount of the vehicle (See excess / deductible / franquia values). To avoid any responsability on this excess / deductible / franquia, we recomend that you buy the Super CDW.

If a pre-authorization is not left, then the purchase of additional insurances are mandatory to reduce the excess / deductible / franquia to a minimum. If the excess / deductible / franquia is not reduced to zero, a pre-authorization is required for the reduced excess amount.

Even with Super CDW and even on small rentals please make sure your credit card has at least € 500.00 credit line as they will block this amount to cover minimum deductible / fuel and in case you need to extend the rental.

Please note that some rental companies do not accept American Express.

Cancellation

We do not charge for cancellations if client cancels at least 7 days before arrival date on voucher. Just advise us for the new dates and we will calculate the new value. We do not give credits or refunds if client returns the car (early drop-offs) before the time of departure on the voucher after the rental is started. In case of overbooking by the car company our maximum lialibity is the value of our voucher and you must call us as we are always able to get the car at another company. All refunds will be done thru Paypal only.

How can you offer cars at such discounted prices?

For two reasons. First, we have teamed up with the biggest car rental in Portugal who have negotiated these favorable rates. Second, we use the internet to do all the transactions which cuts our cost considerably.

Who created Portugal-auto-rentals.com ?

The service was developed by Brinkleys Systems S.A. an Internet company that specializes in online car reservation systems. For a list of other country services, please write to us.

Driving speed limits

Towns: 31mph (50kmh), outside built-up areas: 56/62mph (90/100kmh), motorways: 74mph (120kmh)

Drinking and driving

Blood alcohol limit is 50mg. at official tram stops, overtaking is forbidden until passengers have finished entering or leaving the tram.

Other prohibitions

Carrying gas cans in cars is forbidden. Do not use the horn except to warn of danger. Park on the right. Give way to the right. Tolls and fine are clients responsabilities

Travel to other countries

Travel to Greece, Morocco or any country involved in war is prohibited. Travel to any country outside western Europe must be requested in advance. Travel to Spain requires a Special Insurance. Please call us for details.

Advise From Us

On arrivals do note that car companies attendants are very aggressive selling extras insurances and other extras and also upgrades to bigger cars but please note that this will duplicate the amount of rental so use your own good judgment please.

An International Driver’s License (IDL) is required if the renter’s national driver’s license is not in Roman alphabet (i.e. Arabic, Greek, Russian or Chinese). International driver's license must be accompanied by the original domestic license of the driver. UK license holders must present both the photocard and its paper counterpart at the time of rental.

If you do not present any of the documents listed above, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed to you. Make sure you have a large enough limit to cover the excess. Car companies will only accept original documentation. Copies of documents are not accepted.

Please note that if you collect or return your vehicle outside the pick-up / drop-off time and date booked, additional charges may be applicable. Please also note that the vehicle may not be available if you arrive late to the rental desk. If the vehicle is not released due to a late arrival no funds will be reimbursed. In the event of a delay please contact the rental provider directly.

Quotes are valid for 24 hours only - also note that Automatic cars, Vans and Cabriolets should be requested and booked well in advance as they are sold out months in advance. To confirm your quote you must book it on website or reply to this email with name, address, phone and flight arrival information please.

Early returns are no longer credited by car rental companies.

If you want to change your booking, you'll be subject to the new rates as they change all the time.