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Enterprise
Terms and Conditions

All prices in Euros are final, no hidden costs.

These special prices available only thru the Internet, cannot be combined with any other promotions, and are only available to persons that reside outside Portugal and are arriving by plane, train or ship.

INCLUDED IN YOUR PRICE

CDW (Collision Damage Waiver) insurance, subject to an excess / deductible

TP (Theft and Fire Protection)

Unlimited mileage / kilometers

23% VAT Portuguese taxes

ASC (Airport Service Charges): € 29.00 value

Free road taxes (do not confuse with tolls please)

24-hours roadside assistance in Portugal

One way: FREE on rentals over 3 days and on cars in Groups A, B, Mini, C, E, E1, J, J1

Second driver: FREE

OPTIONAL EXTRAS

PAI (Personal Accident Insurance): € 6.85 per day, maximum € 102.75 (15 days)

Super CDW: Deductible exemption up to a maximum of 15 days only (starting at € 13.30 per day)

Super PEC (Luggage Insurance)

ACDW (Windows & Tires Insurance) - € 2.50 per day

ACDW Plus: € 3.50

Booster seat: € 6.45 per day, maximum € 60.00

Baby / child seats: € 7.65 per day, maximum € 80.00

GPS navigation system: € 7.40 per day, maximum € 74.00

One way fees: € 80.00 if the rental is only 1 or 2 days and if client return the car at a different district, FREE on 3 days and over rentals

Toll: € 1.85 per day, maximum 10 days + tolls

Spain crossing fee: € 36.90

Excess Reduction: starting at € 6.99 per day

Young driver: € 7.70 per day, maximum 10 days

Excess Waiver Deductible / Franquia

If the Enterprise rental agreement terms and conditions were not violated, renter will only be responsible for the following applicable excess amounts.

Car groups Excess with CDR and TPR
Mini, C, P € 1,180.80
E, E1, J, J1 € 1,970.00
F, K, Q € 2,630.00
G, Z, L, N, O € 2,830.00
H, R € 3,690.00

Super CDW

CDR and TPR excess amounts can be waived by purchasing Super CDW.

The violation of the Enterprise rental agreement terms and conditions or unreported accidents may void this protection.

Car groups Super CDW per day up to 15 days maximum
Mini, C € 13.30 up to 15 days maximum
E, E1, J, J1, P, Q, Z € 13.90 up to 15 days maximum
G, Z, L, N, O, F, K    € 26.60 up to 15 days maximum
R Not available

ACDW

The following exceptions of CDR, vandalism, wheels, tires and windscreens can be waived by purchasing ACDW.

PAI (Personal Accident Insurance)

PAI provides accidental death and dismemberment benefits to the renter of the vehicle and its occupants. Maximum cover is € 15,000 for each occupant and € 1,500 for medical expenses.

PAI can be taken at an additional daily charge.

Super PAI (Personal Accident Insurance) and PEC (Personal Effects Coverage)

Super PAI & PEC provides accidental death, dismemberment benefits and additional coverage to the renter’s and car occupants’ goods and luggage, including theft. Maximum cover is:

  • € 50,000 for death and permanent total disablement per each occupant.
  • € 5,000 for medical expenses per each occupant.
  • € 250 for clothing and footwear, per each occupant.
  • € 250 for luggage, per each occupant.

Super PAI & PEC can be taken at an additional daily charge.

TPR (Theft Protection Reduction)

TPR limits the renter’s financial responsibility for loss to the rental vehicle. If the Enterprise rental agreement terms and conditions were not violated renter will only be responsible for the applicable excess.

Third Party Liability Insurance

50 million Euros cover Enterprise cars, according to the insurance certificate.

The violation of the Enterprise rental agreement terms and conditions or unreported accidents may void this insurance.

CDR (Collision Damage Reduction)

CDR limits the renter’s financial responsibility for damage to the rental vehicle. Included is protection against fire. If the Enterprise rental agreement terms and conditions were not violated renter will only be responsible for the applicable excess.

Accidents

Renter must advise Enterprise car rental station of any accident within 24 hours of the accident occurring.

In the event of an accident, renter always has to call the police authorities and present at the Enterprise car rental station the respective application.

Damage management fee is € 61.50 (paid whenever an accident situation occurs in which the client is held responsible or has not previously subscribed the SCDW).

Important Notice: Enterprise coverage options (CDR / CDW, TPR, Super CDW) do not cover vandalism damages observed in tires, wheels, roofs, windscreens, car keys, vehicle interiors, undercarriage and all willful damages. In these cases, the customer will be liable to all damages caused to Enterprise vehicle due to the damages of this notice.

Also, if you have an accident and don't have the Super CDW Enterprise will charge you a € 120.00 accident management fee.

Drivers Policy

Enterprise now asks for 2 credit cards on all luxury cars bookings Groups K, L, G, H and also a proof of airline round trip.

Optional Extras

All service fees and all extras/insurances are subject to VAT. Please add VAT taxes to all extras on arrival - in case you buy any extras or any extra fees. The mentioned values (on Extras only) on this sheet are subject to the legal tax 23% (VAT) and can be changed without further notice.

All changes introduced by the Portuguese Airport Authority, insurance companies or other will automatically change the service fees here mentioned.

Additional drivers FREE
Airport service INCLUDED
Child seats / Baby seats € 7.65 per day / max € 80.00
Booster seats € 6.45 per day / max € 60.00
Deliveries and collections (inside or outside city limits) A service fee of € 24.60 up to 15 Km, € 43.05 up to 30 Km, € 61.50 over 30 Km
Domestic one-way € 80.00 on groups F, K, L, G, H, N, O
Out of hours € 44.60 per service provided (applies after midnight at Oporto, Faro, Funchal airports and after 1 AM at Lisbon airport)
PAI - Personal accident insurance € 6.85 per day / max € 102.75
Super PAI & PEC € 8.33 per day / max € 125.00
Refueling service € 30.00 per rental
Young drivers € 7.70 per day / max € 77.00
ACDW € 2.50 per day up to 15 days maximum (€ 3.50 ACDW Plus)

Maximum Rental

Enterprise charges a max of 15 days for insurance but based on a 28 days rental maximum only - If rental goes over 28 days they will recalculate this again from day 28 over as a new rental. Enterprise only rents cars up to a maximum of 28 days.

Fuel Policy

All cars come full and client must return car also full to avoid any charges and refueling fees. Clients should leave a fuel deposit of € 100.00. If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of € 30.00 for refueling service will apply.

GPS Policy

Note that GPS cannot be guaranteed 100%. 

Tolls

In order to use "toll service", client must present a valid credit card accepted by Enterprise.

Enterprise vehicles are fitted with an identifier that allows to recognize all the trips made.

On using the toll service, the customer is guaranteed the regularization of all trips within the legally allowed time; Enterprise will take the responsibility of all the work involved.

This service will be available by € 1.85 per day, maximum 10 days, plus tolls.

If client don’t take the toll service and in case of failure to pay the tolls, Enterprise will charge € 24.60 for each identification as an administrative fee.

Fleet

Enterprise offers one of the largest leisure rental fleets in Portugal. Our fleet includes economy through luxury vehicles, station wagon, minivans, four-wheel drive and sport utility vehicles. Not only do we have the right vehicle for your customer, but also you know that the vehicle is clean, safe, low-mileage and well maintained. In case of overbooking by the car company our maximum liability is the value of our voucher and you must call us as we are always able to get the car at another company.

Roadside Assistance

Wherever renters drive in Portugal, in the event of an on-the-road mishap, help is just a simple call. With our roadside assistance, Enterprise will send help or answer questions as needed. We’re there to help customers 24 hours a day, 7 days a week so any problems will be dealt with fast and efficiently. Enterprise Car Rental - Portugal Call Center number is 220 10 22 65.

One-Way Rentals Policy

Enterprise is a leader in one-way rentals, which offer added convenience and flexibility. And it doesn’t cost your customers any more money than our set fee. Renters can drop off an Enterprise Vehicle at any designed station throughout Europe.

Other Terms and Conditions Services

Easy to make reservations

Our central reservation is staffed with knowledgeable, courteous agents to serve you. Enterprise’s advanced reservation and operation system ensures a streamlined rental process from reservation to return and invoicing.

Locations

Every Enterprise’s Portugal location strives to deliver exceptional customer service and is served by our ever-expanding technology to make holiday car rental quick and problem free.

Maps

Enterprise provides renters with local and Portugal maps, free of charge, to assist them in getting around in unfamiliar areas. This means that your customers don’t need to worry about arriving in a new city – you know that we’ll be there to help with directions. Additional information of Portugal’s traffic law is delivered in each Enterprise vehicle.

Important

In case of accident: where the driver is found at fault, the insurance companies decline any or all responsibility for that driver of all damages caused to the hired vehicle or to third parties whenever it is detected that the driver was driving under the influence of alcohol, narcotics, drugs, toxic products or by insanity of the driver or by a driver not in the contract.

Also if the client uses the car in sportive competitions, races, rallies, challenges, contests, bets, etc. Even if the car’s driver is not under the influence of any of the above items but by any means whatsoever destroys our car by his own fault, we shall not refund any amount for the time left to complete the rental. We will only give another car against a large deposit that may cover eventual damages that may be caused to the new car.

Pricing Policy

Please note that prices published on this website are subject to amendment at any time. Prices of extra fees may also be changed at any time without notice.

Prices are fixed in Euros at the day of pick-up and if paid by US credit card (billed in US$) the final price in USD may slightly deviate due to fluctuations in exchange rate at the time of billing submitted to credit card company. We decline responsibility for value variations in the US Dollar against any currencies.

Credit Card Security Deposit

When you rent a car in Portugal a pre-authorization is required for the excess / deductible / franquia amount of the vehicle (See excess / deductible / franquia values). To avoid any responsability on this excess / deductible / franquia, we recomend that you buy the Super CDW.

If a pre-authorization is not left, then the purchase of additional insurances are mandatory to reduce the excess / deductible / franquia to a minimum. If the excess / deductible / franquia is not reduced to zero, a pre-authorization is required for the reduced excess amount.

Even with Super CDW and even on small rentals please make sure your credit card has at least € 500.00 credit line as they will block this amount to cover minimum deductible / fuel and in case you need to extend the rental.

Please note that some rental companies do not accept American Express.

Cancellation

We do not charge for cancellations if client cancels at least 7 days before arrival date on voucher. Just advise us for the new dates and we will calculate the new value. We do not give credits or refunds if client returns the car (early drop-offs) before the time of departure on the voucher after the rental is started. In case of overbooking by the car company our maximum lialibity is the value of our voucher and you must call us as we are always able to get the car at another company. All refunds will be done thru Paypal only.

How can you offer cars at such discounted prices?

For two reasons. First, we have teamed up with the biggest car rental in Portugal who have negotiated these favorable rates. Second, we use the internet to do all the transactions which cuts our cost considerably.

Who created Portugal-auto-rentals.com ?

The service was developed by Brinkleys Systems S.A. an Internet company that specializes in online car reservation systems. For a list of other country services, please write to us.

Driving speed limits

Towns: 31mph (50kmh), outside built-up areas: 56/62mph (90/100kmh), motorways: 74mph (120kmh)

Drinking and driving

Blood alcohol limit is 50mg. at official tram stops, overtaking is forbidden until passengers have finished entering or leaving the tram.

Other prohibitions

Carrying gas cans in cars is forbidden. Do not use the horn except to warn of danger. Park on the right. Give way to the right. Tolls and fine are clients responsabilities

Travel to other countries

Travel to Greece, Morocco or any country involved in war is prohibited. Travel to any country outside western Europe must be requested in advance. Travel to Spain requires a Special Insurance. Please call us for details.

Advise From Us

On arrivals do note that car companies attendants are very aggressive selling extras insurances and other extras and also upgrades to bigger cars but please note that this will duplicate the amount of rental so use your own good judgment please.

An International Driver’s License (IDL) is required if the renter’s national driver’s license is not in Roman alphabet (i.e. Arabic, Greek, Russian or Chinese). International driver's license must be accompanied by the original domestic license of the driver. UK license holders must present both the photocard and its paper counterpart at the time of rental.

If you do not present any of the documents listed above, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed to you. Make sure you have a large enough limit to cover the excess. Car companies will only accept original documentation. Copies of documents are not accepted.

Please note that if you collect or return your vehicle outside the pick-up / drop-off time and date booked, additional charges may be applicable. Please also note that the vehicle may not be available if you arrive late to the rental desk. If the vehicle is not released due to a late arrival no funds will be reimbursed. In the event of a delay please contact the rental provider directly.

Quotes are valid for 24 hours only - also note that Automatic cars, Vans and Cabriolets should be requested and booked well in advance as they are sold out months in advance. To confirm your quote you must book it on website or reply to this email with name, address, phone and flight arrival information please.

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