Frequently Asked Questions - Just Ask Carlos!

Before Pickup

Q: What should I do before driving away with my rental car?

A: Always walk around the vehicle and take photos of any existing damage. Many customers miss small scratches that aren't documented by rental staff, leading to unexpected charges upon return. This simple step protects you completely.

Q: Why do rental prices vary between websites?

A: Not all offers are equal! Some companies charge €120 upfront for fuel, others add hidden airport fees, and some don't provide roadside assistance. Always read terms and conditions carefully. We work only with transparent, reliable partners.

Q: Why is my quote higher than last time I checked?

A: Like airline tickets, car rental prices change minute-by-minute based on availability and demand. When you see a good rate - book immediately! It may not be available later.

During Your Rental

Q: Do rental cars have e-toll devices (like EZ Pass)?

A: Yes! All major companies offer e-toll devices for a small daily fee. Highly recommended as many Portuguese tolls are electronic-only. Note: toll charges may appear on your credit card weeks after returning the car - this is normal.

Q: Can I travel outside Portugal?

A: Yes, travel to Spain is permitted with an additional fee. Travel to Morocco and Gibraltar is strictly prohibited. Check our terms page for specific fees by company.

Q: Should I pay in Euros or my home currency?

A: Always choose Euros (local currency). Paying in your home currency triggers "Dynamic Currency Conversion" where the merchant sets unfavorable exchange rates. Your credit card company offers better rates.

Requirements & Policies

Q: What do I need to rent a car?

A:

• Minimum 21 years old (economy/compact cars only)
• Valid driver's license for at least 1 year
• Major credit card (debit cards only accepted for payment, not security deposit)
• Passport or national ID
• Note: Some companies require age 25+ and charge young driver fees

Q: Do I need to buy extra insurance on arrival?

A: No! Our rates include CDW and Theft Protection. You're only responsible for the excess/deductible amount. Rental staff will try to sell upgrades - read carefully before signing anything.

Q: What about security deposits?

A: All companies require a credit card security deposit. Amounts vary by company and car type - check our terms page for specific details.

Q: How is fuel handled?

A: Major companies provide cars with full tanks - return them full to avoid extra charges. Budget companies outside airports may provide partial tanks - return with the same level you received.

Our Guarantee

Q: Are your rates guaranteed?

A: Yes! Our Euro-based rates are guaranteed for online advance bookings. We've been saving customers money since 1992. Prices can change daily, so we offer free re-booking if rates drop.

Q: Are there long lines in summer?

A: Yes, during peak season (summer, Christmas, Easter, holidays) expect longer wait times. Most companies now have automated kiosks to speed up the process. Airport offices open around 6 AM and close at midnight.

Need More Help?

Carlos Silva
Managing Director & Cultural Bridge to Portugal
25+ Years Experience

WhatsApp (Preferred, available 24/7): +351 236 218 999
Email: carlos@portugal-auto-rentals.com
Email: portugal-auto-rentals@hotmail.com
Phone: +351 236 218 999
Phone (from USA, local toll): +1 973-454-5732

Before calling, try WhatsApp or email first - you'll typically get written responses within minutes, and our best prices and conditions are available online.