Terms and Conditions
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Iconiq Terms and Conditions - Ask Carlos!
Currency: EUR
VAT: 23%
General Rate Information
| General Rate Info | Status |
|---|---|
| Unlimited Mileage | Included |
| Airport Fee | N/A |
| Premium Location Surcharge (all locations) | N/A |
| VAT | Included |
| CDW | Included |
| Full to Full | Excluded |
| TP (Theft Protection) | Included |
| TPL | Included |
| Roadside Assistance | Included |
| First Additional Driver | Excluded |
| Winter Tyres Fee | Excluded |
| Road Tax | Included |
Specify Exclusions
Via Verde Toll Service Device of 2 EUR/day until a maximum of 20 EUR (mandatory by Portuguese law). An extra 100 EUR deposit is mandatory to cover tolls the customer may use.
Mileage Policy
Unlimited Mileage
Deposit Payment Details
| Deposit Payment Methods Allowed | Yes / No |
|---|---|
| Cash accepted | No |
| Debit Cards | No |
| Credit Cards | Yes |
| Master | No |
| Maestro | No |
| Visa | No |
| American Express | No |
| Diners | No |
| Digital Payment (Google Pay / Apple Pay) | No |
Deposit Summary
- Deposit Methods Allowed: Only Credit Card
- Deposit Amount: 1200 - 5000 EUR (VAT incl.) + 100 EUR for tolls
- Special Requirements: Credit card should be valid for a minimum of 3 months from the day of rental and must be physically available at time of vehicle collection. The credit card should be under the lead driver's name only.
Age Restrictions and Driver Requirements
- Minimum Driver Age: 19
- Maximum Driver Age: 75
- Young Driver Fee (19 - 23 years): 35 EUR
Extras
| Extra | Per Day | Per Rental | Max amount | Additional Information |
|---|---|---|---|---|
| Additional Driver | 8 EUR | - | 80 EUR | Per driver, per rental |
| Child Seat for Baby (0-12 months) | 10 EUR | - | 80 EUR | Installation must be made by the customer |
| Child Seat for Toddler (1-3 years) | 8 EUR | - | 60 EUR | Installation must be made by the customer |
| Child Booster Seat (4-12 years) | 4 EUR | - | 20 EUR | Installation must be made by the customer |
| GPS | 12 EUR | - | 150 EUR | Subject to availability |
| Winter Tyres | - | - | - | No |
| Snow Chains | - | - | - | No |
| Ski Rack | - | - | - | No |
| Tablet | - | - | - | No |
| WiFi | - | - | - | No |
| Delivery and Collection | - | 45 EUR each movement | - | Subject to availability |
Cross Borders
Cross Border rentals are allowed only for Spain. Cross Border fee is 125.00 EUR per rental.
In case the customer does not comply, a penalty of 4 cross-border fees will be applied.
Ferries are not allowed between islands.
No Show Fee and Short-Term Cancellation
| Policy | Booking value |
|---|---|
| No Show Fee | Booking Value |
| Short-Term Cancellation Fee (< 24 hours) | 0 EUR |
Internal Contacts
Customer Service, CS Manager, Reservations Pre/Post, Accounting, and operational contacts.
| Department | Name | |
|---|---|---|
| Account Manager | bf@iconiq-fleet.com | Bruno Farola |
| CS Manager | joana.santos@autounion.pt | Joana Santos |
| Customer Service | info@autounion.pt | Joana Santos & Others |
| Reservations Pre | info@autounion.pt | Joana Santos & Others |
| Reservations Post | info@autounion.pt | Joana Santos & Others |
| Accounting | financeiro@autounion.pt | Renato And Tania (2 People) |
| IT Manager | bf@iconiq-fleet.com | Bruno Farola |